Privacy Policy — Your Data, Our Responsibility

This Privacy Policy is published by lg04d ("we", "us", "our"), the operator of the online betting and casino platform accessible at https://lg04d.net. It describes how lg04d collects, uses, stores, protects, and discloses personal data obtained from individuals ("you", "your", "Player") who register for, access, or interact with the Platform.

This policy applies to all personal data collected through the lg04d website, account registration process, identity verification (KYC) workflow, payment processing channels, customer support communications, and any other interaction you have with lg04d. It does not apply to third-party websites, payment gateways, or game studio environments that may be accessible via links from the Platform — those services operate under their own separate privacy policies.

By creating an lg04d account or continuing to use the Platform after this policy has been updated, you acknowledge that you have read and understood the practices described herein. If you do not agree to this Privacy Policy, you should discontinue use of the Platform and may request Account closure by contacting our support team.

lg04d collects personal data through two primary channels: information you provide directly, and information collected automatically through your use of the Platform. The categories of data collected are described below.

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, residential address, email address, and mobile phone number provided when creating your lg04d account.
• Identity Verification (KYC) Data: A copy of your Indonesian national identity card (KTP), selfie photograph for liveness verification, and where applicable, additional supporting documents such as proof of address or proof of payment method ownership.
• Payment Data: Indonesian bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and/or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) used for depositing and withdrawing funds in IDR.
• Communications Data: Content of messages, live chat transcripts, and email correspondence you exchange with the lg04d support team.
• Responsible Gaming Data: Any deposit limits, loss limits, cooling-off periods, or self-exclusion requests you voluntarily configure on your Account.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time-zone setting.
• Usage Data: Pages visited, features accessed, games played, bet history, session duration, and navigation path through the Platform.
• Transaction Data: A record of all deposits, withdrawals, bets placed, bonuses claimed, and balance adjustments associated with your Account.
• Cookie & Tracking Data: Information collected via cookies and similar tracking technologies as described in Section 7 of this policy.

lg04d uses the personal data collected for the following purposes:

lg04d does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for review (e.g., anomalous transaction patterns), a qualified member of our compliance or fraud team will assess the case before any consequential action is taken.

lg04d processes personal data on the following legal grounds:

• Contractual Necessity: Processing that is required to create and manage your Account, verify your identity, process payments, and deliver the betting and gaming services you have contracted to receive. Without this processing, lg04d cannot provide the Platform services to you.
• Legal Obligation: Processing required to comply with applicable anti-money laundering regulations, financial crime legislation, and identity verification mandates, including the retention of KYC records and transaction logs for the periods prescribed by applicable law.
• Legitimate Interests: Processing carried out to protect the security and integrity of the Platform, detect and prevent fraud and bonus abuse, and improve platform performance and user experience — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Where lg04d relies on your consent as the legal basis for a specific processing activity (such as optional marketing communications), you may withdraw that consent at any time by contacting support or updating your Account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

lg04d does not sell, rent, or trade personal data to third parties for commercial or marketing purposes. Personal data may be disclosed to the following categories of recipients in the circumstances described:

• Payment Processors & Banking Partners: Your payment method details and transaction data are shared with the Indonesian banking institutions and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and others) to facilitate deposits and withdrawals in IDR. These partners process your financial data under their own privacy obligations and applicable banking regulations.
• KYC & Identity Verification Providers: Where lg04d uses a third-party technology provider to assist with the KYC verification process, your identity documents and selfie data are shared with that provider solely for the purpose of performing the verification check. KYC providers are contractually prohibited from using your data for any other purpose.
• Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited technical data (such as a pseudonymised player identifier and session token) to facilitate game delivery. These providers do not receive your full personal profile or payment details.
• Legal & Regulatory Authorities: lg04d may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where disclosure is necessary to protect the rights and safety of lg04d, its players, or the public.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by lg04d may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

Given the financial nature of the lg04d platform, payment data and identity verification data are among the most sensitive categories of personal information we handle. lg04d applies additional controls to both categories:

Payment Data: Bank account numbers, e-wallet identifiers, and transaction records are stored in encrypted form in a segregated data environment with strictly limited internal access. Payment details are used exclusively to process your requested deposit and withdrawal transactions in Indonesian Rupiah (IDR) and to conduct the payment-method ownership verification required under our fraud prevention framework. lg04d does not store full card numbers or CVV codes.

KYC Identity Data: Copies of your Indonesian KTP and any supplementary verification documents are stored in an encrypted document vault separate from your primary Account profile database. Access to the KYC vault is restricted to members of our compliance team. KYC documents are retained for the minimum period required by applicable anti-money laundering regulations following Account closure, after which they are securely destroyed.

Withdrawal requests will not be processed until KYC verification has been successfully completed. This requirement exists to protect you from the risk of fraudulent withdrawals to third-party accounts and to fulfil lg04d's legal compliance obligations.

lg04d uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. The cookies deployed on lg04d fall into the following categories:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during an active session, security tokens, and load-balancing cookies. These cannot be disabled without preventing core Platform functionality from operating.
• Functional Cookies: Store your preferences such as language settings, preferred payment method, and responsible gaming notification display preferences to provide a more personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised information about how Players navigate the Platform — including pages visited, features used, and session duration — to help lg04d identify areas for improvement. Analytics data is not used to identify individual players.
• Fraud Prevention & Security Cookies: Help lg04d detect suspicious activity such as multiple account creation from a single device, bot traffic, and VPN-based access from prohibited jurisdictions.

lg04d does not deploy third-party advertising or behavioural profiling cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features.

lg04d implements a multi-layered security architecture to protect your personal data from unauthorised access, loss, alteration, or destruction. Key security measures include:

• Transport Encryption: All data transmitted between your browser and the Platform is encrypted using 256-bit SSL/TLS, providing the same level of protection used by major Indonesian financial institutions.
• Data-at-Rest Encryption: Sensitive data categories — including KYC documents, payment details, and account credentials — are encrypted at rest in our database infrastructure using AES-256 encryption.
• Access Controls: Role-based access controls (RBAC) ensure that staff members can only access the personal data categories required for their specific operational role. All internal access to personal data is logged and subject to periodic audit.
• Intrusion Detection: Automated monitoring systems scan platform traffic continuously for anomalous patterns indicative of data breach attempts, SQL injection, credential stuffing, or other attack vectors.
• Incident Response: In the event of a confirmed data security incident affecting your personal data, lg04d will notify affected players and relevant authorities within the timeframe required by applicable regulations and will take all reasonable steps to contain and remediate the incident promptly.

While lg04d applies industry-standard security controls, no system is entirely immune from the risk of a security incident. You play an important role in your own data security by maintaining a strong, unique password for your lg04d Account and keeping your login credentials confidential.

lg04d retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

At the end of the applicable retention period, personal data is either securely deleted from lg04d's systems or anonymised in a manner that makes re-identification impossible. Anonymised data may be retained beyond these periods for aggregated statistical analysis purposes.

As an lg04d player, you hold the following rights with respect to personal data we hold about you. To exercise any of these rights, contact our support team at the details provided in Section 14:

• Right of Access: You may request a copy of the personal data lg04d holds about you. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For Account profile data, many fields can be updated directly within your Account settings; for KYC data, corrections must be submitted through our support team.
• Right to Erasure: You may request that lg04d delete your personal data. Please note that certain categories of data — particularly KYC records and transaction logs — must be retained for the regulatory periods specified in Section 9 and cannot be deleted on request. Where erasure of non-mandatory data is possible, we will process the request within 30 days.
• Right to Restrict Processing: You may request that we temporarily restrict processing of your personal data in specific circumstances, such as while you dispute the accuracy of data we hold.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests where you believe your rights and interests override those of lg04d. You may also withdraw consent for optional processing activities (such as promotional communications) at any time.

Parents and guardians are strongly encouraged to make use of parental control software and internet filtering tools to prevent underage access to the lg04d platform and other online gambling services. If you have reason to believe that a person under the age of 21 has registered an Account on lg04d, please notify our support team immediately so that the Account can be investigated and closed without delay.

The lg04d platform may contain links to third-party websites, including the websites of payment partners, game studios, and sports data providers. These third-party sites operate independently of lg04d and are governed by their own privacy policies. lg04d has no control over, and accepts no responsibility for, the data collection and privacy practices of third-party websites accessed via links from the Platform.

We recommend that you review the privacy policy of any third-party website you visit before providing any personal information on that site. The presence of a link on the lg04d platform does not constitute an endorsement by lg04d of that third party's privacy practices.

lg04d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable regulatory requirements. When material changes are made, we will notify active Account holders via the email address registered to their Account and/or via a prominent notice on the Platform.

For minor amendments — such as clarifications of existing clauses or updates to contact details — the revised policy will be published on this page with an updated "last updated" date, and no direct notification will be sent. We encourage you to review this page periodically so that you remain informed of how lg04d is protecting your personal data.

Your continued use of the lg04d Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and contact our support team to request Account closure and withdrawal of any available balance.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about lg04d's data handling practices, please contact us through the following channels:

• Email: support@lg04d.net (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform
• Support Hours: 24 hours a day, 7 days a week (Indonesian-speaking agents available)
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and provide a substantive response within 5 business days.

When contacting us regarding a data rights request, please include your Account username and a clear description of the right you wish to exercise or the concern you wish to raise. We may ask you to verify your identity before processing the request to ensure the security of your personal data.